About reservation change and cancellation

1 / Cancellation method
  • Please press the "Cancel" button under the reservation contents in Mypage.

  • The confirmation screen will be displayed. If you do not want to cancel, please press the "return" button. In the case of cancellation, please press the "next" button.

  • Please read the cancellation policy and if you agree, check "I agree to the cancellation agreement" and press the "next" button.

  • Since it will be the final confirmation screen of cancellation, be sure to check the contents of cancellation and press "Confirm cancellation". To cancel cancellation, please click the "return" button.

  • Cancellation is completed if "cancel completed" appears on the screen. At the same time, an e-mail about cancellation will be sent. Also, the corresponding record in Mypage turn 「canceled」.

  • For LCC tickets, please contact the airline directly to cancel the process.

2 / About cancellation difference refund
  • When the cancellation date does not exceed the card closing date
    The total invoice amount minus the cancellation fee is reflected in the item.

  • When the cancellation date exceeds card closing date
    The total invoice amount of the relevant reservation will be withdrawn once, but it will be offset from the total invoice amount and other usage amount by subtracting the cancellation fee from the following month.
    In the case the limited amount is insufficient at the time of offset, it may be reflected in details after waiting for the limit amount to become available or repayment by account transfer from the card company.
    Since the correspondence will change depending on the card company, please contact the card company you use for details.

  • When the cancellation date is two months or more, past the settlement date
    When the cancellation date exceeds 2 months from the settlement date, refunds through the card company may not be possible.
    In some cases, we will refund by transfer from our company. Please check the e-mail that we send you for a confirmation of transfer account and kindly input the transfer account details from mypage.

  • Because LCC tickets are not refundable, there is no refund.

※ The payment will be made in only Japan. Overseas remittance is not allowed.

3 / One-way cancellation of tickets purchased on round trip
  • You can not "Cancel" only one way of round trip reservation
    If you do not use one way, there is a possibility that it will not be a round - trip discount airfare and you will be charged the difference with the normal fare from the airline.
    Also, the flight will be automatically canceled after the flight not used on some flights.
    Please be aware that it is necessary to use all the flights you booked.

※ We do not accept any cancellation procedure after the departure and refund of the returning section, which we did not use in judgment of customer after consenting to the above.

4 / About when you want to cancel only some people from reservation with multiple people
  • Please be sure to check the cancellation policy and if you agree, please fill in the reservation number, application representative name, telephone number, mail address from the inquiry form, and please inform us of whom to cancel.

※ You can not return the reservation to original after cancel is completed. Please be sure to check the contents of cancellation after confirmation.​ ​

5 / About the deadline of cancellation
  • The day before departure16:00Please make a cancellation procedure from your reservation confirmation.

  • If the cancellation is during our business holiday, please contact the airline directly for cancellation.

  • In case of cancellation on the day of departure (before departure time), you will need to inform the airline company of cancellation by yourself.

  • Please contact us from cancellation afterwards. Cancellation number may be issued depending on airline company.

6 / About cancellation after departure time
  • If there is no cancellation from the departure time, or if there is no contact, it will be 100% cancellation charge and can not be refunded.
    Cancellation must be notified before departure time. If you are on the departure day or our office, please contact the airline directly by departure time.

7 / About change of reservation
  • Increase the number of people: Please apply for additional persons. In that case, there are cases where there is no vacancy on the same flight or the fee changes.

  • Change the schedule: Please confirm whether there is vacant seat on the new desired date, please cancel the current reservation and apply newly.
    In that case, please proceed checking the cancellation policy in advance.

  • Change name: Cancel the current reservation and apply newly. In that case, please proceed with checking the cancellation policy in advance.

  • When there is an error in the name: You can not board on the aircraft if there is a difference between the ticket information and passport information.
    Cancel the current reservation and apply newly. In that case, please proceed with checking the cancellation policy in advance.
    Please pay attention to entering information as it will be borne by the customer for the air ticket charges and cancellation fee generated at the time of the re-doing.

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